Key Benefits of Nurse-led Absence Manager

There are numerous benefits of the Nurse-led Absence Manager to both employees and employers. The following are specific to the Nurse-led Absence Manager system:

• Provide empathetic/caring human element.
• Suggest expected return to work date dependent on the exact symptoms.
• Recommend over the counter remedies.
• Recommend employee visits GP if symptoms persist for longer than expected.
• Recommend NHS Direct or A & E Route if necessary.
• Customers are routed to Norwich Union Healthcare’s GP Helpline and Personal Health Manager Service if it has been purchased.
• Recognise symptoms related to serious illnesses e.g. suspected meningitis.
• Nurses can call back employee – particularly beneficial when employee does not call employer back when they say they will.
• Recognise trends in absence as they have sight of absence history.
• Nurses can use their own discretion to ‘red flag’ cases e.g. if there is a particular pattern in absence history e.g. Every Monday.
• Allows absence to be effectively managed and ownership taken at various stages.
• Nurse-led Absence Manager allows for a trained clinician to help employees from day 1 of their absence rather than wait for a doctor to provide effective routing after several days absence.
• Nurse-led Absence Manager can be used either within working hours only, or as a full 24/7 service.

 

Other benefits include:

Employer:

• Absence Manager can be tailored to the individual needs of the employer.
• Absence Manager enables managers to spend less time on administration and more time on analysis and conducting productive tasks.
• Provision for the timely intervention of employees medical related absences.
• The system provides an accurate and consistent method of data capture.
• Seamlessly complements current systems and processes whether internal (HR, medical) or external (medical, protection, occupational health).
• Provides full confidentiality.
• Assists company to fulfil legal obligations and mitigate the risks associated with employee grievance claims. The service provides an independent source of information.
• Enables an accessible audit trail.

Employee:

• Can enable employees to benefit from access to specialists that can get them back to work quicker.
• Allows faster recovery and return to health.
• Employees are treated in a fair and consistent way when reporting their absence.